I’d like to use a hospital or specialist that isn’t on your list. Will I still be covered?
If you want to go ahead with treatment knowing that the costs
will be covered, it's best to use a specialist and a hospital on
You can choose to use any other hospital or specialist, but
please note that we'll only cover part of the costs. You will need
to pay the rest yourself, which could be a large amount of money.
You should also note that sometimes we may not able to pay any
If you're unsure what to do, please check with us by calling
0345 600 7696. It's always best to call us before
you go ahead with any private treatment. Our claims team is
available from 8.30am to 5.30pm, Monday to Friday.